Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, contact us at trycaliber@gmail.com. Once your return is accepted, we'll send you a return shipping label and instructions on how to send your package back. Items sent back without first requesting a return will not be accepted.
Please note: We currently only ship to and accept returns from within the United States.
Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at trycaliber@gmail.com so we can make it right.
Non-Returnable Items
We do not accept returns on sale items or gift cards. Returns are also not accepted on items that have been used or returned outside the 30-day window.
Exchanges
The fastest way to get a replacement is to return your item and place a new order once the return is accepted.
Lifetime Warranty
We offer an optional Lifetime Warranty that can be purchased with your order. If your product breaks due to a defect or damage, we will replace it — no questions asked.
The Lifetime Warranty does not cover returns for buyers who simply change their mind or no longer want the product. It covers breakage and defects only.
To file a warranty claim, email us at trycaliber@gmail.com with your order number and a description of the issue.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Keep in mind your bank or card company may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, contact us at trycaliber@gmail.com.